Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the website supremeroadways.com ("Platform"), including the related mobile site and mobile application, operated by Supreme Roadways, a sole proprietorship owned by Paramesh K H with its principal place of business at Door No. 9, APMC Yard, BM Road, Hassan, Karnataka - 573201 (hereinafter referred to as "Supreme Roadways", "we", "us", "our").

By accessing, browsing, or using the Platform, or by booking, consigning, or entrusting goods for transport through our services, you ("User", "Consignor", "Consignee", "Customer", "you", "your") agree to be bound by these Terms, our Privacy Policy and Refund and Cancellation Policy, which are incorporated herein by reference.

2. Definitions

• "Platform" means the website, mobile site, and mobile application operated by Supreme Roadways at supremeroadways.com.
• "Services" means the road transport, logistics, goods carriage, and related services including but not limited to booking, transit, delivery, door delivery, and tracking of consignments offered by Supreme Roadways.
• "Consignor" means the person or entity who books or entrusts goods for transport through Supreme Roadways.
• "Consignee" means the person or entity to whom the goods are to be delivered at the destination.
• "Consignment" means the goods, articles, or packages entrusted to Supreme Roadways for transport from one location to another.
• "Bill" or "Lorry Receipt" or "Bilty" means the document issued by Supreme Roadways acknowledging receipt of goods for transport, detailing the consignment, parties, charges, and terms.
• "Freight Charges" means the charges payable for the transport of goods, including freight, surcharge, hamali charges, door delivery charges, GST, and other applicable fees as reflected in the Bill.
• "To Pay" means the freight charges are to be paid by the Consignee at the time of delivery.
• "Paid" means the freight charges have been paid by the Consignor at the time of booking.
• "To Be Billed" (TBB) means a credit billing arrangement where freight charges are settled periodically between the customer and Supreme Roadways as per their business agreement, instead of paying at the time of booking or delivery.

Our Services are governed by, among others, the following applicable laws of India:

• The Carriage by Road Act, 2007 and the Carriage by Road Rules, 2011
• The Motor Vehicles Act, 1988 and rules made thereunder
• The Goods and Services Tax Act, 2017 (CGST/SGST)
• The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020
• The Information Technology Act, 2000 and the IT (Intermediary Guidelines) Rules, 2011
• The Digital Personal Data Protection Act, 2023
• The Indian Contract Act, 1872
• The Payment and Settlement Systems Act, 2007

Supreme Roadways provides road transport and logistics services for the carriage of goods between its branch locations in India. Our services include, but are not limited to:

• Booking and acceptance of goods for road transport between branches
• Loading, transit, and delivery of consignments through our fleet and network
• Door delivery services (where opted and charged for)
• Online consignment tracking via the Platform
• Proof of Delivery (POD) recording and verification
• Online payment collection for freight charges through our authorized payment gateway partners (UPI, Cards, Net Banking, QR Code)

• The Consignor must provide accurate and complete information at the time of booking, including the nature, quantity, weight, and declared value of the goods being entrusted for transport.
• Declaration of the value of goods is mandatory at the time of booking. The declared value shall be used to determine the extent of our liability in case of loss or damage during transit, as per the Carriage by Road Act, 2007.
• Supreme Roadways reserves the right to inspect the consignment at the time of booking to verify the declared description and nature of goods.
• The Consignor must ensure that the goods are properly packed and labelled. Supreme Roadways shall not be liable for damage caused by inadequate or improper packing.
• The Bill (Lorry Receipt/Bilty) issued at the time of booking constitutes the contract of carriage and must be preserved by the Consignor for claiming delivery and for any dispute resolution.

• Freight charges are determined based on the nature, weight, volume, and distance of transport, and are quoted at the time of booking. The charges as reflected in the Bill are final and binding.
• The charges may include freight, surcharge, hamali (loading/unloading) charges, door delivery charges, Goods and Services Tax (GST at applicable rates), and other applicable fees as detailed in the Bill.
• Payment of freight charges can be made through: (a) Cash at our branch offices, (b) Online payment via our Platform through our authorized payment gateway partners supporting UPI, Credit Card, Debit Card, Net Banking, and QR Code.
• GST is charged at applicable rates as per GSTIN: 29AHNPP9173D1ZR. GST invoices/receipts are generated and made available through the Platform.
• For "To Pay" consignments, freight charges must be paid by the Consignee before delivery of goods. Delivery will not be effected until full payment is received.
• For "To Be Billed" (credit) consignments, billing and payment are governed by the specific business agreement between the customer and Supreme Roadways.

• Online payments on the Platform are processed through RBI-authorised Payment Aggregators / Payment Gateways engaged by Supreme Roadways. These partners hold valid Certificates of Authorization from the Reserve Bank of India.
• All payment transactions are secured with 256-bit SSL encryption and are PCI DSS compliant. We do not store your card number, CVV, or UPI PIN on our servers. Sensitive card data is handled entirely by our payment gateway partners in compliance with RBI tokenization guidelines.
• Upon successful payment, a digital receipt is generated and made available on the Platform. You are advised to retain this receipt as proof of payment.
• In the event of a payment failure where your account has been debited but the transaction was not confirmed, the amount will be automatically refunded to your original payment method within 5-7 business days. If the refund is not received, please contact us with your payment details.
• Payment orders created on the Platform are valid for 30 minutes. If payment is not completed within this window, the order will expire and a new payment must be initiated.

• Delivery timelines are estimates and depend on route, weather, road conditions, and other operational factors. Supreme Roadways shall make reasonable efforts to deliver within the estimated timeframe but does not guarantee specific delivery dates.
• The Consignee or their authorized representative must present the original Bill (Lorry Receipt) and valid identification at the time of taking delivery.
• The Consignee must inspect the consignment at the time of delivery. Any damage, shortage, or discrepancy must be noted on the delivery receipt at the time of taking delivery. Claims for damage or shortage reported after the goods have been accepted and taken from the delivery point shall not be entertained.
• Door delivery, where opted and charged for, will be arranged to the address specified in the Bill. The Consignee or authorized person must be available to receive the goods.
• If delivery cannot be effected due to the Consignee being unavailable, incorrect address, or refusal to accept, the consignment will be held at the destination branch. Storage charges may apply for goods held beyond 48 hours of arrival.

• Supreme Roadways undertakes to exercise reasonable care and diligence in the transport and handling of goods. However, transport of goods by road involves inherent risks.
• In accordance with the Carriage by Road Act, 2007 and established industry practice, our total liability for loss of, or damage to, goods during transit shall be limited to the freight charges paid or payable for the consignment, unless a higher value has been declared at the time of booking and supplementary charges have been paid for such increased liability.
• Supreme Roadways shall not be liable for loss or damage caused by: (a) Act of God (including but not limited to floods, earthquakes, storms, lightning), (b) War, civil unrest, riots, or strikes, (c) Action or inaction of government authorities, (d) Inherent defect or nature of the goods, (e) Inadequate or improper packing by the Consignor, (f) Any cause beyond our reasonable control (Force Majeure).
• All claims for loss or damage must be submitted in writing within 7 days of the date of delivery or the expected date of delivery, along with supporting documentation (Bill copy, photographs of damage, survey report if applicable). Claims received after this period shall not be entertained.
• Any dispute regarding the quantum of compensation shall be subject to the declared value of goods at the time of booking and the provisions of the Carriage by Road Act, 2007.

11. Undelivered and Unclaimed Goods

Goods that remain undelivered or unclaimed at the destination branch for a period exceeding 30 days from the date of arrival will be deemed abandoned. Supreme Roadways reserves the right to dispose of such goods through public auction or otherwise, after giving reasonable notice to the Consignor/Consignee at the address or contact details provided at the time of booking. The proceeds of such disposal, after deducting freight charges, storage charges, and disposal costs, if any, will be held for the rightful owner for a period of 6 months.

• You agree to provide true, accurate, and complete information when using the Platform, booking services, or making payments.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree not to use the Platform or services for any purpose that is unlawful, illegal, or prohibited by these Terms or applicable Indian laws.
• You agree not to attempt to gain unauthorized access to any portion of the Platform, its systems, or networks connected to it.
• You acknowledge that unauthorized use of the Platform may lead to legal action as per these Terms and applicable laws.

13. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the Platform are the property of Supreme Roadways or their respective owners. You may not reproduce, distribute, modify, or create derivative works from any content on the Platform without our prior written consent.

14. Indemnification

You shall indemnify and hold harmless Supreme Roadways, its proprietor, employees, agents, and representatives from any claim, demand, action, penalty, or liability (including reasonable legal fees) arising out of: (a) your breach of these Terms, (b) your booking of prohibited or undeclared goods, (c) any misrepresentation regarding the nature, value, or contents of goods entrusted for transport, (d) your violation of any applicable law, or (e) any dispute between you and any third party relating to the goods.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Supreme Roadways shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or in connection with the use of the Platform or our services. Our total aggregate liability under these Terms shall not exceed the freight charges paid by you for the specific consignment in question.

16. Third-Party Services

The Platform integrates third-party services, including RBI-authorised payment gateway and payment aggregator partners for payment processing. Your use of these services is governed by the respective third party's terms of service and privacy policy. Supreme Roadways is not responsible for the actions, policies, or performance of third-party service providers.

17. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms if such failure or delay results from circumstances beyond reasonable control, including but not limited to natural disasters, floods, earthquakes, epidemics, pandemics, war, riots, civil unrest, government actions, strikes, bandhs, road blockades, accidents, or breakdown of vehicles. Supreme Roadways shall make reasonable efforts to notify you of any such delays.

19. Governing Law and Dispute Resolution

• These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of India.
• All disputes shall be subject to the exclusive jurisdiction of the civil courts in Hassan, Karnataka.
• Before initiating any legal proceedings, you agree to first attempt to resolve the dispute by contacting us through the grievance mechanism provided on the Platform. We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days.

20. Severability

If any provision of these Terms is held to be invalid, illegal, or enforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.